I would really like an address to mail a letter to American Airlines Customer Service, and I hope you will reply with this particular address.
I'm extremely let down with this particular service from American Airlines. We had planned a family vacation that we imagined would start off by having fun with Extraordinary service from American.
my grand mom have a flight from Ecuador two/18/16 (quit in Miami)in path to Big apple,when she was ready to obtain her baggage what a shock she bought!!her baggage was damaged and someone inside steal some great that was inside of,also the zipper was violated(broken)she misplaced in products that she provide it to my household While using the Expense about $350 when she educated what comes about in AA counter in JFK NY they provided to changed her brand new baggage having an made use of and aged one that looks like they get inside the rubbish!!.also they explained that to restore takes about four months!
( Ongoing from remark 191) On top of that, we needed to get A further day of our excursion to return towards the airport 3 times afterwards to acquire the vehicle we experienced reserved. When we arrived for our return flight to Charlotte on 12/five/2015, we boarded flight 875, and among our suitcases apparently never ever designed it onto the plane and was left in Aruba. Once we boarded our connecting flight to Boston, I used to be checked in and produced to enter the jetway. While I was heading on to the jetway, I used to be advised I required to return and hold out from the wall while others passed me by. I was told I required to “consolidate†my belongings. I had a wallet purse all-around my neck in opposition to my body that steps 3 inches by five inches. I was told I needed to acquire it off my particular person and place it in a very canvass bag I had. Are you really serious???? On board flight 1783, we were being approached by one of several rudest stewardesses I have at any time encountered in my lifetime named Sheila. This aircraft was different from the opposite planes we were on, and our “added space†seating evidently would not enable us to put our personalized items underneath the seat in front of us.
Are relatives would appriciate if some one could Call us with regard of my fathers Loss of life benifits or his retirema.
American Airways has the worst customer service of all Airways I have used in my 63 years. My wife’s anniversary earrings ended up stolen outside of her suitcase on June twenty, 2013 and Buyer service has REFUSED to Call us back again after reporting the thief the working day it transpired.
Not just had been we not seated in Company as explained to, we quickly realized the video clip procedure and WiFi was failing to operate and we would not be capable to hear songs or motion pictures during our ten hour flight. I usually sit up for making the most of flicks on extensive flights.
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We landed on time and had been very pleased the trip was smooth and painless. At the time we manufactured it to baggage declare, the carousal stopped and about one/two of the travellers been given their luggage. There were so many of us looking ahead to our luggage. Several of us went for the AA to explain they necessary to do something.
I'm astonished at The shortage of buyer service at American Airways. I was a flight attendant for thirty yrs and took terrific delight during the training I acquired from American. Over a modern vacation I watched a passenger and agent argue about which one particular was ruder. There isn't any obvious enforcement of grooming principles anywhere in the corporation.
British Airways don’t permit us to utilize the lounge facility in London.This surely usually takes absent the very privileges we considered we had earned over time.
Ref: Ticket figures 0012320492735/2736. We had to cancel our flight to Puerto Vallarta from Orlando on Sunday, February seventh as a consequence of health issues. I realize we can easily use our tickets in the yr from day of buy.
I'm emailing this comment for you to ensure AA may possibly far better be capable to stimulate team to generally be a lot more courteous when issues go Mistaken.Customer service can make such a big difference for anyone utilizing your service.